How to manage Inactive Users

An inactive user is one whose Inactive flag is checked on their User record. Once flagged, inactive users are hidden from dropdowns across the application and are excluded from search results in the User Finder by default.

Accessing the User Record

1. Click the Gear icon in the toolbar.
2. Navigate to User Management.

Locating Inactive Users

By default, inactive users are hidden in the User Finder. To locate an inactive user:

1. In the User/Group Finder, click the Filter Icon at the top of the screen.
2. Check the box labeled Include Inactive.
3. Click the Apply button.
4. Now you can search for the user by name or User ID. Select the user in the finder and click View. 
5. Navigate to the General Info tab.
   
6. Uncheck the Inactive box. 
7. Click Save to reactivate the user. 

The user is now active and will appear in dropdowns and default search results.