Work Orders have a status available for when they need to be closed but the work has not been Completed. This status is known as Close (Not Complete) and is simple to apply. This status is useful when work cannot be fully completed but still needs to be closed for tracking purposes.
Instructions
To Close (Not Complete) a Work Order, perform the following steps:
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Go to the Work Orders drop-down menu on the menu bar.
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Select View Work Orders.
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In the Work Order Finder, choose the Work Order you want to Close (Not Complete).
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To close the work order, select Close (Not Complete) near the top to open the popup.
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Alternatively, select View to open the Work Order, then select Close (Not Complete) near the bottom of the screen to open the same popup.
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Enter any Comments in the provided field.
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Once finished, select Yes to Close (Not Complete) the Work Order.